Experience
I’ve led and designed product and service experiences for millions of users across diverse industries, with a focus on emerging technology that solves real problems. My expertise spans UX, product, and service design with human-centered approaches and measurable impact. As a design leader, I’ve scaled teams to 18+ members across UX, UI, creative, content, and research while staying hands-on when needed.
I helped pioneer mobile banking for 33+ million Bank of America customers, revitalized Hotwire’s $1+ billion travel platform at Expedia Group, and led design for One Medical’s industry-leading multi-modal healthcare experience—growing from 8 to 30+ US markets with membership doubling during my tenure, later scaling as Amazon’s core healthcare offering Amazon One Medical.
View my work history on LinkedIn.
Design examples
My portfolio is currently in progress, additional case studies will be added throughout July 2025. Please note that all case studies are password-protected.
Now available:
Coming in July 2025:
- Defining design strategy for One Medical
- Leading with Product Excellence and Experience Optimization